Wm. J. Lawrence Jr. CTS-D, CTS-I, CQT, CQD, CQA Enterprise Solution Architect-AVI Systems Vice-President, Programs The Association for Quality in Audio Visual http://www.aqav.org When I was young in the Industry and young in general, I had an abundance of three fundamental things: Time, Energy, and Confidence (TEC). As the years went by (and my, how… Continue reading MASTERING TEC
What is “Third Party Commissioning?” In legal terms, the word “party” refers to a person taking part in a transaction or contract. An AV Company engaging in a contract with an AV Buyer forms two parties in the contract. When the AV Company completes a battery of tests themselves (using the AV 9000 Commissioning Checklist)… Continue reading Third Party AV9000 Commissioning – The Obvious and the Not-So-Obvious Rationale
By now I’ve heard many objections to Quality Management along the path of the AV Quality Movement. One is more absurd than the other. Why on earth would anyone object to lowering the costs for both the Provider and the Buyer? The Provider dramatically increases their profits, wins over customers, and improves employee morale and retention.… Continue reading “I Can’t Afford ‘Quality’ measures! My Customers won’t pay for all that AQAV stuff!” and other Mythical Absurdities
An AV Corporate Leader’s Most Important Decision to Make! Where the true mettle is made is not just the listing of important values (that’s the easy part!), but defining the priority. Corporate leadership must make it clear what is more important if indeed the company can navigate through the market, choosing one path over another.… Continue reading An AV Corporate Leader’s Most Important Decision to Make!
The AV9000 Standard and AV Design Consultants I recently received an email from an anonymous AV Designer with excellent questions: “How does this standard work with AV consultants and their companies?” “How do you see AV consultants participating and benefiting from the AQAV group?” And, “What is the cost of membership for AV consultants if… Continue reading AV9000 & AV Design Consultants
Why Do We Come to Work? Everybody loves audiovisual technology. It’s fun. We work in the greatest venues in the land, with the greatest technological toys there are. Yet as everyone complains, audiovisual technology is complicated. Sometimes, the complexities of the technology are just too tough to handle. It causes frustration, and AV Buyers sometimes… Continue reading Why Do We Come to Work?
Beware he Industry Plague! There is a persistent plague in our industry, and everyone knows it: Everyone says they are busy, but have little if any profits to show for it. AV Buyers are attending technical training sessions in scores and adding support staff because they’re convinced that they can do a better job than… Continue reading Beware the Industry Plague!